DHL eCommerce Tracking

At Trackingi.Com, All DHL eCommerce Customers can  have access to our DHL eCommerce Tracking which enables you among other features to track your shipments with a tracking number. Your recipients can track their individual parcels Your recipients can track their individual at DHL Ecommerce official website . DHL eCommerce partner with 220 postal providers around the world, which deliver shipments on your behalf.

DHL eCommerce Tracking

As DHL eCommerce Customer you will have access to our Customer Web Portal which enables you among other features to track your shipments with a tracking number.  Your recipients can track their individual parcels by viisting the below URL: https://www.logistics.dhl/my-en/home/tracking/tracking-ecommerce.html.

• You should see Dhl eCommerce tracking events within 24-48 hours after you have received the confirmation by your merchant or online shop. The reason it takes time to see tracking events is because the first event is created once the shipment is handed to us, i.e. once the shipment has departed the fulfillment center of your merchant or online shop.
• Final mile Dhl eCommerce delivery scan is available for PPS service in selected destinations as per transit time guide.
• In case your DHL ecommerce tracking ID is not working, please contact your merchant or online shop.
• You can not track multiple tracking numbers with a single request at Trackingi.Com
• Our tracking system relies on tracking information received from our delivery partners therefore there may be a delay in the update.
• Since the tracking data automatically exchange between system, the tracking event may not tally with the real status. Please allow times for our system to process the tracking data.

DHL eCommerce Tracking number

A tracking number or ID is a combination of numbers and/or letters that uniquely identifies your shipment. The ID length may vary from 10 to 39 characters.  Optional to tracking Number sometimes a DHL eCommerce Shipment ID is a DHL eCommerce reference number to trace a shipment.

Where to Find DHL eCommerce tracking number/ID?

• The merchant or online shop will provide the tracking number or ID. If you have ordered a product from an online shop, the confirmation email or shipment notification will contain the tracking number or ID.
• An additional SMS will be sent out as well to you on the day of delivery with the link to track your shipment delivery status. If not, please contact your merchant or online shop or DHL eCommerce Customer Service. Please note that depending on the delivery service that was selected by your merchant/online shop, not all shipments will have tracking numbers/IDs.

DHL eCommerce shipment returned?

Usually DHL Ecommerce  will process your parcel within 1-2 working days after receipt. If your parcel hasn’t been processed, please Log In to the customer web portal and select the customer service link from the left pane and choose your country from the listings to get in touch with our Contact centre. Customer web portal URL: https://ecommerceportal.dhl.com/Portal/. DHL eCommerce are not be able to advise the reason of return at this point in time as it is usually indicated on the physical shipment by the Postal office personnel. Some examples of returned shipments could be due to the following:

1. Delivery attempted but customer was not at home and not safe to leave it in post box .
2. Shipment unclaimed from the post office after a period of time
3. Incomplete/incorrect address information (Bad Address).

DHL eCommerce

DHL eCommerce offers choice, convenience, control and quality for both the merchant and the consumer. Their global team of e-commerce experts is dedicated to providing innovative solutions that create a great online shopping experience. DHL eCommerce provide standard domestic and international parcel pick-up, delivery and return solutions for business customers. In addition, we provide e-commerce logistics in selected markets within the Americas, Asia Pacific and the Middle East/Africa.

DHL eCommerce, headquartered in Bonn, Germany with Regional Offices in the U.S. and Singapore, has a strong presence in Asia Pacific, particularly in India through our subsidiary Blue Dart, and in the Americas where the former DHL Global Mail has been operating since 2004.

In 2014 the former MAIL Division of Deutsche Post DHL Group was renamed Post – eCommerce – Parcel with each of the 3 sub-divisions clearly focused on a specific market. Deutsche Post and DHL Paket are the leading providers of mail and parcel services for business customers and consumers in Germany. DHL Parcel offers e-commerce related logistics across Europe, while DHL eCommerce covers the rest of the world.

DHL E commerce Price

DHL Ecommerce pricing varies based on your individual shipping profile. Please use our contact form to get in touch with us directly. We are happy to provide you with more information upon your request. To access the contact form please visit: https://www.logistics.dhl/my-en/home/our-divisions/ecommerce/customer-service/contact-ecommerce-business-get-a-quote.html

DHL eCommerce Delivery Times

DHL delivery is based on the service selected. The merchant or online shop usually indicates the delivery time on its website. Local Shipments: Please keep in mind that delivery times can vary depending on destination, from next day for city areas and up to 5 days for sub-urban and outskirt areas. Shipments from abroad: Please keep in mind that delivery times can vary depending on the product/service chosen and origin/destination relation; from 2-3 days for neighboring countries and up to 20 days for countries with long distances.

• The delivery times for the DHL eCommerce international shipping products typically vary between 4-12 business days
• The delivery times for The domestic deliveries between 1-5 business days.
• For faster shipping please refer to DHL Express. To know more please visit: https://www.logistics.dhl/my-en/home/our-divisions/ecommerce/customer-service/business-customer-faq.html

DHL eCommerce Contacts

When DHL shipment has been picked up but it was not being processed or If you have not received your shipment, please contact DHL eCommerce Customer Service via telephone or email or chat. In this case please contact the local DHL Dustomer service team. To contact, Please Log In to the customer web portal and select the customer service link from the left pane and choose your country from the listings to get in touch with DHL Contact centre.

DHL eCommerce AUSTRALIA

If you are a customer in Australia expecting a shipment

• Call +61 1 800 77 2809
• Customer Service Hours:
  • 8am – 6pm Monday to Friday
  • Closed on Saturday, Sunday and Public Holidays

DHL eCommerce US Customer Service

If you are a customer in United States expecting a shipment

• Call +1 317 554 5191
• Customer Service Hours:
  • 8am – 9pm Monday to Friday
  • Closed on Saturday, Sunday and Public Holidays

DHL eCommerce AUSTRIA

If you are a customer in Austria expecting a shipment

DHL eCommerce  INDIA

If you are a customer in India expecting a shipment

• 000800-0501009 (English only)
• Customer Service Hours: 8am – 6pm Monday to Friday
• Closed on Saturday, Sunday and Public Holidays